FAQ

What browsers and devices are supported?

DealerPoint is currently optimized for desktop screens. We recommend using Chrome or Safari for the most stable experience.

How long does data take to upload?

The time it takes to import and process your data can vary. It typically ranges from 5 minutes to an hour or more, depending on factors such as the amount of data being imported and server load.

  • For CSVs: Each job is queued, so importing multiple CSVs are being imported across our system simultaneously it may take longer. Once the import process begins, the duration depends on the size of your CSV. See our CSV upload guide for more details.
  • For API DMS connection: Initial imports take longer than subsequent ones, as data is added incrementally. Imports occur automatically overnight to ensure fresh data daily. See our DMS connection guide here for more details.

Can I have more than one Dealer location?

Yes, each user can be assigned multiple dealer locations.

My DMS connection failed

Follow the Connecting Your Dealer Management System (DMS) guide. Double-check your details, and if you’re still unable to connect, contact us for assistance.

My CSV didn’t import

Review our Importing CSV guide. If you continue to experience issues, please reach out to us for further support.

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Managing Your Profile

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Adding and Editing Dealer Users and Dealer Admins

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Managing your dealership team in DealerPoint is simple. Here's how to add and edit Dealer Users and Dealer Admins: Adding a Dealer User or Dealer Admin Sign In: Begin by signing in to your DealerPoint account. Access Settings: Click on your user icon in the top right...

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Managing Your Dealership Settings

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Ready to customize your dealership settings in DealerPoint? Here's how to do it: Sign In: Start by signing in to your DealerPoint account. Access Settings: Click on your profile icon located in the top right corner, then select "Settings" from the dropdown menu....

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Upgrading your plan

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eady to unlock premium features and take your DealerPoint experience to the next level? Here's what you get when you upgrade your plan: Automated DMS Connection: Say goodbye to manual data imports! With DMS connection via API, your data is automatically imported and...

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Verify DealerPoint in Lightspeed

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Open the Subscriptions Page In the main menu select “System” then in the dropdown select “Lightspeed Subscriptions”, which is about halfway down the list. If you cannot see 'Subscriptions' in the menu you may not have security access. Contact your Lightspeed...

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